VS Security Products manufacture and service all our products in our factory, and as such they are built and tested to the very highest standards.
We have a specialist team of support staff who are on hand to deal with enquiries, from new customers setting up, to existing customers requiring upgrades or parts or simply offer advice.
Free Lifetime Technical Support
We are so confident in the quality of our products that we offer free phone and email support for our entire range of products, directly from our factory based support staff. This support extends for the entire lifetime of ownership*. Whether you opt for an extended warranty or not, our technical support team are available to answer your queries.
Office hours are:
US: Monday to Friday between 8.00am – 5.00pm PST
UK: Monday to Friday between 9.00am – 5.00pm GMT
Email: [email protected]
US Tel: 530 626 6924
UK Tel: +44 (0) 1252 333577
Please have the serial number and part number of your product available when you call, or add it to your email. The serial number and part number will be on a label either on the back or bottom of your product.
VS Security Products offers the most extensive product warranties in the industry. Many of our degaussers come with a 36 month back to base warranty, all parts and labor as standard. We also offer optional extended warranties up to 60 months (5 years) on some of our products.